Return Policy
All sales are final. We don't accept returns or exchanges at this time, so please review photos, descriptions and condition notes before you buy. Email us with any questions first and we're happy to send more photos.
Damaged in Transit or Wrong Item
If your order arrives damaged in shipping or you received the wrong item, email us within 48 hours of delivery with photos of the package and the item, and we'll make it right.
Mystery Boxes
Every mystery box holds at least its price in market value at the time of purchase, based on market prices on the day you buy it. Card prices move after that, so later changes don't count either way. If a box comes in under its price, email us and we'll top it up or refund the difference.
Shipping & Lost Packages
Processing
Orders paid by 2 PM Central Time on a business day (Monday to Friday, excluding USPS holidays) ship the same day from Texas. Orders after the cutoff ship the next business day. We currently ship within the United States only.
Combined Shipping
If you place another order with the same email within 24 hours and your first order hasn't shipped yet, we pack them together and automatically refund the smaller of the two shipping charges to your card.
Tracking
Tracking is emailed as soon as your order ships. Some small orders ship in a plain envelope without tracking; those can't be traced or claimed if lost.
Lost or Damaged Packages
- If tracking hasn't updated for 10 days, email us and we'll open a claim with the carrier and refund or replace your order.
- If a package arrives damaged, send photos of the package and items within 48 hours of delivery.
- Please double-check your address at checkout. We can't cover packages sent to an address entered incorrectly.
Privacy Policy
What We Collect
Your name, shipping address and email, used only to fulfill and support your order. If you send us photos or videos to request an offer, we use them only to review your items.
Accounts
Accounts are optional. If you create one, we store your email address so you can sign in with a one-time code and see your orders, want list and email preferences. Orders placed with the same email show up in your account. To delete your account, email us.
Payments
Payments are processed by Stripe. We never see or store your full card number.
Emails
We only email you about your orders, your want list, or restocks if you signed up. Every marketing email includes an unsubscribe link.
Sharing
We never sell your information. Your address is shared only with the shipping carrier.
Questions or deletion requests:
Terms of Sale
- Moon Commerce TCG is operated by Moon Commerce LLC, Texas. All prices are in US dollars.
- All sales are final, as described in our Return Policy.
- Condition notes are our honest assessment from close inspection. Graded cards carry the grading company's grade.
- Photos show the actual item for singles and graded cards. Sealed product photos may be representative.
- If an item sells out before your payment completes, your payment is refunded in full.
- Pokémon and all related names are trademarks of their respective owners. Moon Commerce TCG is not affiliated with Nintendo, Creatures, Game Freak or The Pokémon Company.